Return Policy
At Romac Distribution, we stand behind the quality of our products and want to ensure your complete satisfaction. If you're not entirely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy for most items. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
Several types of goods are exempt from being returned. Non-returnable items include:
- Custom-made or personalized items
- Perishable goods (such as food or flowers)
- Intimate or sanitary goods
- Hazardous materials
- Gift cards
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [email protected]
- Phone: (555) 123-4567
Note:
This return policy is subject to change without notice. Please check this page before making a purchase, as the policy in effect at the time of your order will apply.
Frequently Asked Questions
Q: How long do I have to return an item?
A: You have 30 days from the date of purchase to return an item.
Q: Do I need to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item is defective or we made an error.
Q: How long will it take to process my refund?
A: Once we receive your return, we will process it within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Q: Can I exchange an item instead of returning it?
A: Yes, we do offer exchanges. Please contact our customer service team to arrange an exchange.